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Terms & Conditions

ORDERING

• All prices quoted are subjected to prevailing GST rates

• Please place your order at least 5 working days in advance prior to function date. All booking is subject to availability

• All amendments must be made 3 working days before the function date, last minute changes are not allowed

• An administration charge of $50.00 will be charged upon any changes made to your confirmed order

• Any cancellation after confirmation, will be charged at 50% invoice amount 

• Any cancellation after confirmation (within 3 days before event), will be charged at 80% invoice amount 

• Any cancellation after confirmation (within 1 day before event), will be charged at 100% invoice amount 

• The management reserves the right to replace the menu items should it be unavailable at the time of event

• For all online orders, our friendly staff will contact you within 3 working days

• Order is confirmed only if we have received the signed confirmation form (to be sent via email/fax)

 

PORTIONING

• We provide approximately 10% buffer for all ordered quantity

• For buffet orders with 2 staples (i.e Rice and Noodle), servicing quantity is approximately 70% each for the order amount

• We provide 1 Buffet line per 200pax order. Additional Buffet line setup is chargeable for less than 200pax order

 

DELIVERY / COLLECTION & ADDITIONAL SURCHARGE

• Delivery charge of $50.00 (Buffet & High Tea Reception Catering) and $30 (Bento Series & Mini Buffet Express! Series) is applicable for all orders.

• For delivery to Offshore islands (eg. Jurong Island & Sentosa), additional delivery charges of $20.00 is applicable

• For delivery to Tuas South Sector or Lim Chu Kang, additional delivery charges of $20 is applicable

• For delivery to Central Business District, additional charges of $15 is applicable

• Our delivery time is between 8.30AM to 7.00PM and latest collection time is 9.00PM

• A overtime charge of $30.00/hour will be levied for collection/delivery between 9.01PM to 8.29AM

• Surcharge of $25 per level will be levied for setup venues without lift access

• If there's a change in venues without lift access upon delivering, surcharge of $25 per level will be levied

• Delivery time allowance of approx. 45min grace period before or after the expected time due to unforeseen traffic conditions, security and parking

• During festive periods (CNY, X'mas & Lunar 7th Month), all charges will be based on prevailing festive rates

• If there's no stated collection time, we will typically collect around 3-4 hours after event ready time

   

IMPORTANT NOTE

• All online menus are not applicable for orders at the following locations: All Orchid Bowling Centres, The Star Performing Arts Centre, National Gallery. Please contact our service hotline (62838932 ext 1) for alternative menus

• Buffet Catering- Food to be consumed within 2 Hours upon arrival time.

• Packed Food- Food to be consumed within 2 Hours upon arrival time

• Due to NEA regulations, no take-away boxes to be provided

• As part of our environment initiatives, we will not provide dish tag labels unless specified by customer

• We reserve the rights to amend all stated charges and menu items without prior notice

• The above T&Cs are valid for general orders. For orders from SAFRA, GeBiz, Prison & People's Association, the charges will be as per contractual agreement